Hi, I'm not sure if someone suggests this already, if someone sends you a permanent message, it will be nice if the player receives an e-mail letting them no that you have sent a permanent message from them, because I notice when I send one of my friend a permanent message, I'm not sure why they didn't reply back to my message, either day never used a permanent message feature, or they just heard that bell sound and thinks that someone is trying to add that person to their friends list. But it would be nice if I sent a permanent message to someone, the user would receive an e-mail saying hey you got a permanent message from George for example, thanks.
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2. Caoimhe,
Hello, this is already implemented. A person who receives a permanent message also gets an email with the notification.
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3. Nikola,
Hello, this is possible, but it's optional.
If you want to receive permanent messages via e-mail, you should subscribe to the private messages forum. You can do that either from the Windows client by opening that forum and pressing subscribe, or from the website.
I guess it wouldn't really solve your concern though since it's not the default, but if some time has passed and you didn't get a reply, as long as the user is using the Playroom you can remind them via a private message when they're online.
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4. Quintin-D,
It is also possible that they chose not to respond.
