1. ari, Jul 11 2011 14:19:18

Hi
I've got a problem, even though I tried the playroom on a Windows 7 and a Windows XP computer and have tried creating two accounts. I validated my account and installed the client, but when I try log in, the client won't go past the login screen. I am using the correct username and password and click connect, but it just shows the login screen over and over, it doesn't want to connect. It is also not firewall, I disabled it but still no help.
Thanks

2. Aminiel, Jul 11 2011 23:19:21

Try to reset your password even if you retype the same one. It may help.

3. ari, Jul 13 2011 16:01:28

no, it still doesn't do anything. It doesn't even sound as if it is even wanting to connect, because the log in screen comes back almost as soon as I try go to the connect. Really can't see what is the problem. Does noone else at all have this?

4. hpaulos, Jul 19 2011 00:10:34

I'm experiencing something different but still can't connect to the playroom. I log in with username and password and it tells me the server is unreachable. The firewall is turned off but I'm using a router. Do aI have to do anything to the router? When it was running on comm port 8888 it worked fine.

5. Aminiel, Jul 19 2011 07:45:57

@ari: do you get the "wront credencial" dialog box or do you simply return to the username field without any dialog ?
IN the second case, ensure that your password has at least 6 characters.

@paulos: normally in most cases you shouldn't do anything on your router, but in certain cases you may have to do something. Your anti-virus, firewalls and routers must allow traffic going out to port 1321. About anti-virus, normally there isn't any problem but I know that a couple of people got troubles with avast. In case of doubt, add the playroom client in the whitelist.